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Privacy Policy

This version of our Privacy Policy will be effective as of 21 May 2018.
WikiArt&Crafts Privacy Policy

WikiArt&Crafts processes personal data of Users that visit our Online Platform and use our Service. In this Privacy Policy, we would like to inform you of what personal data we process and why.

WikiArt&Crafts is owned and operated by Delacroix Creations, a company registered in Arnhem, Netherlands under company number 09206150. Our VAT number is NL164611861B03. Delacroix Creations is the data controller in respect of the processing of your personal data. Read this information carefully so that you understand how we process personal data and what your rights are.

1. What kind of information does WikiArt&Crafts use?
There are two general categories of information we collect and/or ask for.

Information you give us
We process data we receive from you. For instance, when you register as a User or as an Artist or when you contact our Customer Support department.

Account information. If you register as a User or as an Artist, you have to create an Account. To do this, you need to choose a Display name, Username, password and enter your email address. We automatically collect the IP address of the device you used upon registration.

Register as an Artist. In addition, to enable you to use our Service and enable us to perform the Service, we will ask you to provide certain information, such as your full name, email address, telephone number, address, country of residence, category of your skill, date of birth, bank account number, credit card details, and, if applicable, the VAT number and Chamber of Commerce number of your company.

Artist profile information. The information that you provide us on your profile is voluntary. You have the choice to share this information publicly, with contacts only, with logged in users only, or set the information as private. You can access and change your information at any time you want by accessing your settings.

Communication information. When you contact our Customer Support or when they contact you, we collect information about the reason of such contact and all information you provide to us by email, direct message or chat. This also includes any notifications we receive from others about you. Through our Online Platform you are also able to communicate with other Users. We may review, scan or analyse such communications for fraud prevention, risk assessment, investigation and support purposes.

Other information.​ We may ask you to provide us with feedback about our Service through an email or online survey. We greatly appreciate any feedback and will only process personal data (such as your email address or User ID) which may be collected by us or by our service provider for internal analytical purposes to enhance our Services.

Information we collect automatically
When you use our Online Platform, we collect information about your activities such as listings you post, clicks, likes, followers, comments, files and video's you upload.

Usage information. We keep interest profiles, qualifications and characteristics of Users, so we know what type of User you are and what items you like. Such information enables us to find out what you are interested in and to personalise our Service for you. For instance, based on your behavior on our Online Platform we may offer you targeted marketing emails. If you do not wish to receive such emails, you can unsubscribe from the link in your email or by adjusting your Account settings.

Log data. We automatically collect certain information sent by your internet browser when you use our Online Platform, even if you have not created an Account or are logged in. That information includes, among other things: details about how you’ve used the Platform (including links to third party applications), IP address, access times, hardware and software information and information about the device you used.

Transaction information. We keep records of transaction and payment data related to your membership if you register as an Artist. This may be more extensive than the concise overview that you can see in your Account.

Cookies. We do not use cookies or techniques similar to cookies when you visit our Online Platform.

2. For what purposes does WikiArt&Crafts use the information?
Below you can read for what purposes we use your personal data.

The provision of our Service
We use your data firstly in order to fulfill our contractual obligations to you, and to ensure that our Service is provided to you in the best possible way. In this regard we use your data to:
- enable you to access and use our Online Platform
- display the Online Platform in a format that corresponds with your internet browser and the device you use
- provide customer service to you via various channels, such as email, direct messaging and chat.
- send you status updates, invoices and/or payment reminders by email or other direct messaging or push notifications
- keep our internal administration in order.

To provide, personalise, measure and improve our advertising and marketing
We want to make our Online Platform attractive to all of our Users. Therefore it is in our (legitimate) interest to find out what you click on and what you think about our Service. In this light we process your data to:
- offer and/or inform you about extra services, events, offers, promotions and benefits
- maintain contact via mail (or any other direct messaging) or for answering questions
- invite you to provide us with feedback about our Service
- draw up anonymised statistical information that we use for target group and market analysis and for improving navigation on our Online Platform

Ensure and maintain a trusted and safe Online Platform
Of course it is also in our legitimate interest to ensure and maintain a trusted and safe Online Platform. We may also have to process and store your data to comply with legal obligations. For these reasons we process personal data to:
- prevent, trace and counter fraud or any other unlawful use of the Online Platform or Service
- register, mediate and resolve possible disputes or irregularities
- comply with our legal obligations, such as keeping records, and comply with any duties in the context of criminal or other investigations by competent authorities
- enforce our Terms and Conditions and other policies

3. When will information be provided to third parties?
When certain services are provided by third party service providers
We may engage processors. These are third parties that perform services for us and, in that context, also process personal data. For example, processors may provide us with payment, advertising, customer or sales support services, support us in sending emails or analysing feedback and assist us in securing the Online Platform against fraud. Processors have a duty to maintain confidentiality and may only use the specific data for providing services to us on our instructions.

To ensure safe payment we use the following payment service providers:
Chargebee. We use Chargebee as software to manage our subscription and recurring billing.
Stripe. We use Stripe to process most credit cards payments made to us.
Gocardless. We use Gocardless to process direct debit payments made to us.
PayPal. We use PayPal to process PayPal payments made to us.
BitPay. We use BitPay to process bitcoin payments made to us.

In such event your payment information, such as your name, bank account number, credit card details, PayPal ID, date of birth and, if applicable, Chamber of Commerce and VAT identification number will be transmitted to our service providers via an encrypted connection.

Our service providers use and process such information in accordance with their Privacy Policy.
Chargebee privacy policy
Stripe privacy policy
Gocardless privacy policy
Paypal privacy policy

Third parties to whom we provide your data may be located outside the European Economic Area or they may use servers that are located outside the European Economic Area. The level of protection may be lower in those countries than in the European Economic Area. In such event and where necessary we will ensure that there is a legal basis for such a transfer and that adequate protection of your data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities and by requiring the use of other appropriate technical and organizational information security measures.

We also use third parties to show you WikiArt&Crafts listings on other websites. These parties use cookies to show you content that interests you. Furthermore, on our Online Platform you may find links or buttons of Pinterest, Facebook or other social platforms. When you click on these, the relevant platform may log this activity to customise your experience on the social platform.

When we are (legally) obliged to or need to enforce our Terms and Conditions
We may also disclose your data to third parties:
- if we feel obliged to do so, for instance in the event of disputes or if your User material is manifestly unlawful
- to comply with statutory obligations, such as court orders
- to cooperate with authorities such as the police or tax authorities
- to enforce performance of the WikiArt&Crafts Terms and Conditions

4. How do we secure your information and how long do we store it?
We take the security of your data seriously and have security procedures and technical restrictions in place to protect your data from unauthorised access, destruction or alteration. In addition to the security measures on our end, such as encryption of your data, we highly recommend you to carefully select a password and make sure to keep your login details secret.

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Following that period, we will either remove your personal data or anonymise it.

5. How can you control your information?
You can adjust your information associated with your Account by visiting your account settings.

If you’d like to know what information we have about you, you may ask us to provide you with an overview of your personal data. You may also ask us to delete your personal data. You can do this by sending an email to Please clarify in the subject whether it is a request to access or deletion. This makes it easier for us to help you as soon as possible. Bear in mind that WikiArt&Crafts may ask you for additional information to determine your identity, such as a copy of your ID card.
Furthermore, please know that we may need to retain certain information to comply with national law or regulations (for example to comply with applicable tax laws), to prevent and counter fraud, resolve any disputes, to enforce our Terms and Conditions. Furthermore, in certain cases you may ask us to restrict or to object to certain processing.

When you have provided your consent for certain use of your data by us, e.g for sending you marketing emails, you can easily withdraw your consent. You can do so through your Account or by clicking on an ‘unsubscribe’ link in an email.

6. What should you do in case of a privacy violation?
If you think we have infringed your privacy rights, we kindly ask you to notify us by sending an email to This enables us to investigate the matter as soon as possible. You can also lodge a complaint at the relevant national supervisory authority.

7. Can this Privacy Policy be changed?
WikiArt&Crafts is entitled to amend or supplement the Privacy Policy at any time by posting the amended Privacy Policy on the Online Platform. The most up-to-date version of the Privacy Policy can be found on the Online Platform. We will notify you by email in the event that an amendment or supplementation will significantly affect your rights. The English version of our Privacy Policy is the original version, all other languages are merely translations. In the event of any conflict the English version prevails.

8. Contact
If you have questions regarding this Privacy Policy, you can contact WikiArt&Crafts by sending an email to, or by writing to us at the following address:

Delacroix Creations
WikiArt&Crafts – Privacy Policy
Hendrik Braamstraat 105
6691 ZC Gendt, The Netherlands

Last updated on 20 May, 2018